Town of Ludlow, Massachusetts
Public Notice Under
The Americans With Disabilities Act
in accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA” hereafter), the Town of Ludlow will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment. The Town of Ludlow does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the United States Equal Employment Opportunity Commission under Title I of ADA.
Effective Communication. The Town of Ludlow will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Town programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to persons with speech, hearing and/or vision impairments.
Modifications to Policies and Procedures. The Town of Ludlow will make all reasonable modifications to policies and programs to ensure that persons with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.
Procedure and Contact. Anyone who requires an auxiliary aid or service for effective communications, or a modification of policies or procedures to participate in a program, service, or activity of the Town of Ludlow should contact the ADA Coordinator as soon as possible but no later than 72 hours before a scheduled event.
The ADA does not require the Town to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints and requests concerning the accessibility of programs, services and activities of the Town should be directed to:
BJ Church, ADA Coordinator
Ludlow Town Hall
488 Chapin Street
Ludlow, MA 01056
Phone: 413-583-5600 X 3
Fax: 413-583-5603
Email: building@ludlow.ma. us
The Town of Ludlow will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids and services or reasonable modifications of policy.
Town of Ludlow, Massachusetts
Grievance Procedure Under
The Americans With Disabilities Act
BJ Church, ADA Coordinator
Ludlow Town Hall
488 Chapin Street
Ludlow, MA 01056
Phone: 413-583-5600 X 3
Fax:413-583-5603
Email: building@ludlow.ma. us
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions.
Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Town of Ludlow and offer options for the substantive resolution of the complaint.
If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complaint and his/her designee may appeal the decision of the within 15 calendar days after receipt of the response to the Town Administrator.
Within 15 calendar days after receipt of the complaint, the Town Administrator will meet with the complainant to discuss the complaint and possible resolutions.
Within 15 calendar days of the meeting, the Town Administrator will respond in writing, and where appropriate, in a fonnat accessible to the complaint, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or his/her designee and appeals to the Town Administrator and responses from both will be retained by the Town Clerk for a period of at least 3 years.